Billing Report Disk Usage Tab

Required security profile permissions: Billing Report View

The Disk Usage tab shows the amount of disk usage being used for the date range.

• The green bar represents the peak of total disk usage for the date range.
• Total Disk Usage represents the sum of File Transfers, Call RecordingsDigital recording of a conversation between a caller and an agent., and User-created Files, in gigabytes.
• The dark gray bar represents the number of gigabytes used to store files created by the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx; typically these files include prompts, scripts, images, log files, etc.
• The gray bar represents the number of gigabytes used for call recordings; stored in the CallLogs directory.
• The light gray bar represents the number of gigabytes used on the platform FTP servers.

If you use NICE inContact Cloud Storage Services for data storage, your graph will show active, long-term, and long-term retrieval. You can switch between the storage types by using the Disk and AWS buttons in the upper left corner of the screen.

• Active represents short-term file storage optimized for quick searching and rapid access.
• Long-term represents cost-effective long-term storage for file archiving requirements.
• Long-term retrieval represents the number of gigabytes used for retrieving files from long-term storage.