Clear a Stuck Contact

Required security profile permissions: Active Contacts View

Sometimes you may need to manually clear a contact from your environment; for example, if a contact in your reports is stuck in a state without changing. Stuck contacts can be caused by your IVR script when you do not add the FINISH branch on LOOP actions.

1. Click Reporting/Analytics → Canned Reports → Active Contacts.

2. Click Run Report.

3. In the generated report, click the Contact IDA unique numerical identifier assigned to each contact. for the contact you would like to end.

4. Click the Contact Options tab.

5. Click Clear Contact.

6. Click OK to verify the action to end the contact.