Required security profile permissions: Security Profile Edit
API Applications
Enables users to view, edit, create, or deactivate API Applications.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
External Business Unit
Enables users to view and edit the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx. This includes basic business unit, usage, web services, and federated identity settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Business Unit Custom Fields
Enables users to view and edit the names of the custom fields in the user profile. They must do so in the Custom Fields tab in the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx, so you must also give users External Business Unit permissions to enable custom fields.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Business Unit Web Services
Enables users to view, edit, create, or deactivate web services. You must also give users External Business Unit permissions to enable custom fields.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Business Unit Parent Company
Enables users to view all child business unitsHigh-level organizational grouping used to manage technical support, billing, and global settings for your NICE inContact environment under the business unit.
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Business Unit Acceptable File Extensions
Enables users to view, edit, create, or delete acceptable file extensions for the business unit. You must also give users External Business Unit permissions to enable Acceptable File Extensions.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Delete |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Agent Patterns
Enables users to view, edit, create, or delete agent patterns. Agent patterns handles custom dialing actions, like appending a "1" to the beginning of all dialed calls so the agent does not have to dial it manually each time.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Delete |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Impersonate Agent
Enables users to act as another agent within Central, or enter super user mode. It enables a user to start or join the session of any other agent the user can manage, making the user subject to the security profile and restrict data permissions that agent has.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Business Unit Time Zones
Enables users to view or edit the allowed business unit time zones. While you can use Personal Connection to dial calling lists across all time zones, you might want to limit calling lists to certain time zones. This permission enables users to specify the time zones available for all skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge by default. You must also give users External Business Unit permissions to enable time zones.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Business Unit Integration/Support User
Enables users to view any NICE inContact support users you have in your system for setup or troubleshooting.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
SMS Registrations
Enables users to view SMS registrations.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
OpenID Connect
Enables users to view or edit the OpenID Connect configuration.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
