Skill Users Tab

Required security profile permissions: Skills View

The skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge profile Users tab page displays two tables: one that contains a list of users assigned to the skill and the proficiency the user has in the skill, and one that contains a list of available users that are not currently assigned to the skill. From this page, you can add or remove users from the skill or change a user's proficiency level in a skill.

Assigned Users

Save Proficiencies: Applies changes to the user's proficiency levels if you modify them. You must click Save Proficiencies to apply your proficiency changes and to apply new users you added to the Assigned Users table.
Remove Users: Removes selected users from the table. Users that you select with the checkbox on the right and remove with this button reappear in the Add Users table.
Remove All: Removes all users from the table, regardless of whether or not they are selected. All users reappear in the Add Users table.

ID: The unique, system-generated ID assigned to the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge at creation.
First Name: The first name of the user as specified in the user profile.
Last Name: The last name of the user as specified in the user profile.
Proficiency: The user's level of proficiency in the skill. The levels are relative to each other. The cell is a number between 1 (highest) and 20 (lowest).
Active: A checkbox that, when checked, indicates the skill is currently active.

Add Users: Adds selected users to the Assigned Users table. You must select a proficiency level for each user you add to Assigned Users and click Save Proficiencies to apply the change.
Add All: Adds all users to the Assigned Users table, regardless of whether or not they are selected. You must select a proficiency level for all users that move to Assigned Users and click Save Proficiencies to apply the change.

ID: The unique, system-generated ID assigned to the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge at creation.
First Name: The first name of the user as specified in the user profile.
Last Name: The last name of the user as specified in the user profile.