Required security profile permissions: Unavailable Codes View
The list of unavailable codes reserved by the system are as follows:
-13 = PreviewNotification
-12 = LogoffPending
-9 = PromisePending
-8 = CallbackPending
-7 = TransferPending
-6 = DialerPending
-5 = ConsultPending
-4 = OutboundPending
-3 = InboundPending
-2 = HeldPartyAbandoned
-1 = Refused
0 = Available
1 = ACD
2 = Outbound
3 = Unavailable
Other values are customer-defined “out-states“
