Create/Edit Data Points

Required security profile permissions: Data Points Create

This functionality is currently only available with QM, WFM, NICE inContact WFO, and ECHO.

Create Data Points

  1. Click AdminWorkforce IntelligenceData Points.

  2. Click Create New.

  3. In the Data Point Information section, type a Name and Description.
  4. In the Data Point Mapping section, select a Category, Form, and a single Question.

  5. Click Create Data Point.

Edit Data Points

  1. Click AdminWorkforce IntelligenceData Points.

  2. If the data point is currently active, click Deactivate and then click Edit.

  3. Modify the data point as needed.
  4. Click Save.