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When you modify a topicA set of voice, email, or chat transcriptions from your contact center that spans a specific period of time and matches your specified filter criteria. category setThe structure of the transcript data your topic gleans, organized to aid in using the data for a specific purpose. Out-of-the-box category sets include Intent to Buy and Risk Aversion., you might want to export a copy to your hard drive to apply to other topics or to share with others. You can import exported category sets to apply it to another topic. You can modify those imported category sets to meet the needs of the specific topic.
Export a Topic Category Set
- Open the topicA set of voice, email, or chat transcriptions from your contact center that spans a specific period of time and matches your specified filter criteria. with the category setThe structure of the transcript data your topic gleans, organized to aid in using the data for a specific purpose. Out-of-the-box category sets include Intent to Buy and Risk Aversion. you want to save. Under Topic Analysis, click Categories.
- Click Export.
- Type a name for the file and click Export. The category set downloads as a .dat file.
Import a Topic Category Set
- Open the topicA set of voice, email, or chat transcriptions from your contact center that spans a specific period of time and matches your specified filter criteria. where you want to import the category setThe structure of the transcript data your topic gleans, organized to aid in using the data for a specific purpose. Out-of-the-box category sets include Intent to Buy and Risk Aversion.. Under Topic Analysis, click Categories.
- Click Import.
- Click Choose File and browse for the category set you want to import. Type a name for the category set in the Name field and click Import.
