Required security profile permissions: Security Profile Edit
Studio
Scripts
Enables users to view, debug, import, export, create, edit, or deactivate workflows in Studio.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Debug | Import/Export | Create/Edit | Deactivate | Lock Override |
|---|---|---|---|---|---|---|
|
Agent |
||||||
| Supervisor | ||||||
| Manager |
Prompts
Enables users to record prompts in Studio.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Record |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
File Browser
Enables users to view, edit, create, or delete files in the File Browser in Studio, which contains all files in your contact center environment.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Delete |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
inContact Interaction Analytics Pro
inContact Interaction Analytics Pro
Enables users to configure, edit, or view real-time contact center data in graphical charts in the Interaction Analytics Pro application.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Admin |
|---|---|---|---|
|
Agent |
|||
| Supervisor | |||
| Manager |
