Use Agent Reports

1. Click Agent Reports in the lower right corner of MAX. If you have marked a report as your favorite, the link is the name of that report instead; click that.
2. From the agent reports overview, click to open the report you want to view. See Agent Reports for details about each report.
3. OPTIONAL: To view the Performance or Productivity report in a different time range, use the Today, Tomorrow, and Last 7 Days buttons.
4. To return to the agent reports overview, click the left angle bracket at the top of the report.
5. To close the Agent Reports window, click any other part of the MAX interface.