Manage Your CXone Softphone Devices

Configure Your Headset Settings

1. Click Softphone → Preferences.
2. Click the Devices tab.
3. Select the Headset Mode tab.
4. To change your speaker, click the Speaker drop-down and select your preferred device.
5. To change your microphone, click the Microphone drop-down and select your preferred device.
6. Click OK.

Configure Your Speakerphone Settings

1. Click Softphone → Preferences.
2. Click the Devices tab.
3. Select the Speakerphone Mode tab.
4. To change your speaker, click the Speaker drop-down and select your preferred device.
5. To change your microphone, click the Microphone drop-down and select your preferred device.
6. Select the Reduce Echoes from Speakers (AEC) checkbox if it is not already selected and you are having a problem with echos in your audio.
7. Click OK.

Specify the Device You Want to Ring When You Receive a Call

1. Click Softphone → Preferences.
2. Click the Devices tab.
3. Select the Other Devices tab.
4. Click the Ring on drop-down and select your preferred device.
5. Click OK.

Test Your Device

1. Click Softphone → Preferences.
2. Click Test Devices and see Troubleshoot Issues with Your Device for instructions.