Troubleshoot CXone Softphone

Troubleshoot Issues with Your Device

1. Click Help → Troubleshooting.
2. Click the Devices tab.
3. Follow the instructions in the application to test your microphone and speakers.

Troubleshoot Issues with Sound

1. Click Help → Troubleshooting.
2. Click the Audio tab.
3. Place a call if you are not already on one. Green checkmarks indicate good audio quality on your calls. The details in the box may help an administrator identify a problem.

Send a Log to NICE inContact Support

1. Click Help → Troubleshooting.
2. Click the Support tab.
3. Click and drag the indicator on the Log Level bar to set a verbosity level for your log.
4. Click Send Log.
5. In the Send Log Report window, type a description of the issue you are having in the text area.
6. Click Send Log.