If your administrator configured preview Personal Connection dialing with the Reschedule button available, you can reschedule a call from the preview window. The Personal Connection dialer tries to initiate the call again at the date and time you select.
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When the preview window appears, click Reschedule.
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If you want to call the contact at a different number from the one that appears in the phone number field, modify it.
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Specify whether you want the dialer to deliver the call to you specifically or to anyone who is available in this skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge when the scheduled time arrives. The default is Me.
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Specify the date and time you want the dialer to attempt to call the contact. Set the time zone to the one you had in mind when you chose the date and time to ensure that the dialer attempts the call at the correct time.
- Type any notes you have about the scheduled call in the Notes field. This can be helpful to remind yourself or another agent of information about the contact.
- Click Save.
