CHECKOPEN

Configures the days and hours your business is open and closed. After verifying the hours and days a contact has come in, the contact will be routed down the appropriate branch.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item

Properties

OpenTime

Military time cannot be used as a format for these fields.

Verify your business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx time zone with NICE inContact. Also, if you use the TIMEZONE action, verify that the time zone in the Time Zone property corresponds to the time you configure in this screen.

Enter the hours your business will be open. The default time is 8:00 a.m.

CloseTime

Enter the hours your business will be closed. The default time is 5:00 p.m.

Verify your business unit time zone with NICE inContact. Also, if you use the TIMEZONE action, verify that the time zone in the Time Zone property corresponds to the time you configure in this screen.

DaysofWeek

Enter the days you want associated with the specified Open Time and Close Time. The Days of Week are displayed as numbers. Sunday is represented as 1 and Saturday is represented as 7. The default value is 2,3,4,5,6 - which is Monday through Friday.

Holidays

Enter the holidays your business will be opened and closed. The format of MM/DD or MM/DD/YYYY. The default is 12/25 for Christmas and 1/1 for New Year’s Day.

IgnoreWeekdays

The value for this checkbox is either True or False. The default is False, but when the value is True, the Open Time, Close Time, and Week Days values will be ignored.

IgnoreHolidays

The default is False, but when the value is True, the values specified in the Holidays will be ignored.

DateTimeValue

The DateTimeValue is used to test complex rules involving multiple CHECKOPENS for times that are outside normal working hours. Enter the custom date/time that will be used in the comparison in the following format: MM/DD/YYYY HH:MM AM or MM/DD/YYYY HH:MM PM.

Branches

OnOpen

The script follows this branch when the current date and time match the specified criteria for being open.

OnClosed

The script follows this branch when the current date and time fall outside the specified criteria for being closed.

Tips and Tricks

• The CHECKOPEN action verifies the following three date/time criteria when the CHECKOPEN action is triggered:
  • the current time of day to verify whether your business is opened or closed. The time zone is determined by your business unit or if present a TIMEZONE action.
  • the current day of the week to verify whether your business is opened or closed on a weekday or weekend.
  • the current day is a pre-specified holiday to determine whether or not your business is open or closed