CLEARLIST

Empties all values for a given scope previously stored using PUTVALUE.

The CLEARLIST action is not generally used in production environments because if it is used incorrectly, it can have lasting negative repercussions on your system.

Supported Script Types


Generic	Email	Chat	Phone	Voicemail	Work Item

Properties

Scope

This property is a drop down list to select one of the following:

Business Unit
Campaign
SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge
Point of Contact

This selection determines the level that this value will be visible to other contacts. Only contacts that share the same Scope will be able to access the same data.

The option selected for the Scope must match the Scope in other actions (see PUTVALUE, GETVALUE) etc. Even when the names of the lists are the same, they will not be recognized if the Scope options do not match.

Branches

Default: The action automatically uses the Default branch.

Tips and Tricks

To remove a specific value, use REMVALUE. For more information, see the PUTVALUE, GETVALUE, and REMVALUE actions.
Scope is the only property that you can select for this action.
All lists included in the Scope property will be cleared.

Phone Script Example Using CLEARLIST

If you think you need to use CLEARLIST, please work with NICE inContact Professional Services. For this reason, we will not provide any script examples in the documentation.