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Retrieves values that were previously stored using PUTVALUE. |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- Scope
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This property is a drop down list with the following options:
- Business Unit
- Campaign
- SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge
- Point of Contact
The selection in this property determines the level that this value will be visible to other contacts. Only contacts that share the same scope will be able to access the same data.
The option selected for the Scope must match the Scope of the other actions. Even when the names of the lists are the same, they will not be recognized if the Scope options do not match.
- Name
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This property is the Name or key used to identify the value. This can be any name or number. When the value is retrieved using GETVALUE, the same Name must be supplied, and is not case sensitive.
If the Name for the lists does not match, they will not recognize each other, even if the Scope option is the same.
- Variable
- This property is the name of the Variable that will receive the list of values. Values are stored as an array.
- Item Count Var
- This property is the name of the variable that will receive the number of values that were received. This variable can be used with other actions, such as LOOP and PARSE to separate values in the array.
Branches
- Default
- The Default branch condition will be used unless another branch condition is met.
- OnNoData
- If there are no values in the specified Name and Scope properties, this branch condition will be triggered.
Tips and Tricks
- Each value value will be appended to a pipe (|) delimited string.
- Strings formatted in this manner can be accessed as an array.
