SENDSIPINFO

Sends custom messages between scripts or to other SIPSession Initiated Protocol; used for signaling and controlling multimedia communication sessions such as voice and video calls. compliant systems.

Supported Script Types

Phone

Properties

BodyText

Allows you to enter a string expression that serves as the SIP message sent as a result of this action. This message can include variables to pass third-party metadata, or to pass information collected by one script to another.

Branches

Default

The Default branch condition will always be used.

Tips and Tricks

• SENDSIPINFO can be used much like the SIGNAL action, but can also pass variables in open text to another script.
• This action allows arbitrary text body to be sent over a SIPSession Initiated Protocol; used for signaling and controlling multimedia communication sessions such as voice and video calls. INFO Message.
• This action is primarily intended for third-party integration (carriers and SIP services), but it can also be used between NICE inContact scripts to pass data between call scripts.
• If remote call is also an NICE inContact script, the “ON INFO” branch of an interrupt will be taken. If the BodyText is provided in name=value format, these will automatically become script variables on the receiving side.

  • For example, if you have CRMCustomer Relationship Management; these third-party systems manage such things as contacts, sales information, support details, and case histories. NICE inContact. data in a script already and need it in a different script for auto payment, you could pass:

    • LastName = Doe

    • Firstname = John

• The other half of this action is the INTERRUPT action. The INTERRUPT action has a new branch named "onInfo".