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Interrupts a contact in order to detect a remote fax machine, allows a caller to send a fax, or to detect DTMF tones dialed by a caller. |
Supported Script Types
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| Phone |
Properties
None
Branches
- Default
- The Default branch condition will always be used following INTERRUPT processing.
- OnOnFAX
- When a FAX machine is detected, this branch condition will be triggered.
- OnOnDTMF
- When a caller presses touch tones while no other capturing action is executing, this branch condition will be triggered.
- OnOnInfo
Tips and Tricks
- When a script encounters an INTERRUPT event, the script processing that was occurring will be interrupted and jump to the appropriate branch condition.
- Most events stand alone and can be placed in a script to be executed by another action or script that triggers it. However, the INTERRUPT event is processed in the flow of a script.
- Typically, it is recommended placing the INTERRUPT immediately after the BEGIN action.
- The INTERRUPT action is triggered by DTMF and FAX events that may occur anywhere in the script (after the INTERRUPT) during the contact.
