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Informs the calling script that the outbound call should not be made and dispositionsResult that the agent or system assigns to the contact when the interaction ends. the call accordingly. |
Supported Script Types
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| Phone |
Properties
- Disposition
Branches
- Default
- The Default branch condition will always be used.
Tips and Tricks
- This action automatically passes back a "FALSE" value to the calling script indicating that the call should not be made.
- The END attribute must be checked in the Script Action Editor to enforce this as a final action within a script.
- The ability to customize who receives a call is accomplished through a suppression feature that intercepts dial requests and verifies that they do not exist in a customer-supplied suppression list.
- Administrators have the ability to enter a phone number into the system through Central and compare outgoing calls against this list. If a match is found, it will suspend the dial attempt and return a specified dispositionResult that the agent or system assigns to the contact when the interaction ends. that indicates that it was suppressed. This is helpful to administrators who need certain phone numbers pulled from active calling lists. The list of matching phone numbers can be entered either individually or in a batch. A log report confirms all entries and changes made to the entered records.
- This feature can be coupled with ADDTODNC to ensure customers that do not wish to be called can be immediately suppressed from all active outbound skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.
- The application supports a web service interface that allows a CRMCustomer Relationship Management; these third-party systems manage such things as contacts, sales information, support details, and case histories. NICE inContact. application to interface with NICE inContact and to “approve” each call before it is dialed.
- The suppression system is able to accept input from the UI, Web Service interface, or an uploaded text file. Each suppression request that is defined to expire at a specified date and time in the future can optionally specify scope with a specified start time and end time.
- SUPPRESSCALL should not be used for mass suppression. The filters within the outbound strategy are a better method for that type of suppression.
