ADDTODNC

Supports instances when a customer tells an agent that he would like his number removed from the calling list, so the agent can indicate the client's request in her script and append the customer's number to the customer DNC list.

Supported Script Types

Phone

Properties

Skill

Global

Adds the specified number to the business unit'sFile format associated with Microsoft Excel; may also be expressed as .xlsx general DNC list, which the system uses when preprocessing any skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge for that business unit.

Default

Adds the specified number to the DNC list for the default skill (the skill the script runs under when it hits this action). The system selects this option when you first add the action to your script.

PhoneNumber

Adds the specified number to the DNC list for the default skill, which is the skill the script is running under when it hits this action. The system selects this option as the default option when you first add the action to your script.

Branches

Default

The branch the script follows unless an error occurs.

OnError

The branch the script follows if an error occurs.

Tips and Tricks

• If a caller indicates through the Interactive Voice Response (IVRInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both.) that they would like to add their phone number to the DNC List, their name and phone number are then added to the existing company DNC List.

  The message offers the customer an interactive option to add his number to the company DNC list. If selected, the action adds the dialed number to the company DNC list.