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Adds a phone number to the DNC group through the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge that is associated to and contributing to the group. |
Supported Script Types
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| Phone |
Properties
- Skill
- The skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge associated with the group that the phone number is being added to. The default for this property is the skill of the contact associated with the script.
- PhoneNumber
- The phone number being added to the group.
- AgentNo
- Specifies the agent ID that initiated the action. No entry in this property means the system will use 0 as the agent number. To set this property to the agent of the current contact, use {global:__AgentID}.
- ExpirationDate
- Date of expiration for the phone number of the group. The expiration does not apply to a single number across multiple groups. No entry in this field means the number never expires from the DNC list.
Branches
- Default
- The script follows this branch if no conditions occur for the script to take another branch.
- OnError
- The script follows this branch in the event of an error.
Tips and Tricks
- Use the _err variable to access the message in the event that an error occurs.
- If you want to add a global DNC number, use DNCADDVIAGROUP.
- The default value in the SkillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge Property depends on the selection you have in Central. Change the default value by opening the Personal Connection skill, clicking the Do Not Call tab, and then modifying the Default Contributing DNC Group section.
- Assign the skill in Central by clicking Manage and selecting DNC. You can open any group and assign skills to the group.
Phone Script Example Using DNCADDVIASKILL
In this script example, BEGIN triggers the script, and DNCLOOKUP checks to see if a phone number is included in the DNC list assigned to the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge. If the number is not on a DNC list, then a menu provides options for the user. They can click 1 to request an agent, or they can click 2 to be added to the DNC list that is assigned to the skill. A message will then play, telling them they have been added to the list and will not be contacted again.
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