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Adds a phone number to the DNC group, which a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge or a business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx can then reference. |
Supported Script Types
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| Phone |
Properties
- Group
- The group to which the phone number will be added. The default for this property is the default group for the business unit. For more information, see Setting the Default Do Not Call Group.
- PhoneNumber
- The phone number that is being added to the group.
- AgentNo
- Specifies the agent ID that initiated the action. No entry in this property means the system will use 0 as the agent number. To set this property to the agent of the current contact, use {global:__AgentID}.
- ExpirationDate
- Date of expiration for the group. The expiration applies only to this group. No entry in this field means the group never expires. You can enter only the current date or a future date.
Branches
- Default
- The script follows this branch if no conditions occur for the script to take another branch.
- OnError
- The script follows this branch in the event of an error.
Tips and Tricks
- DNCADDVIAGROUP uses the contributing group for inbound and manual outbound skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.
- For more information on assigning the default DNC group, see Setting the Default Do Not Call Group.
- A group may contain multiple skills. When you apply a number to a group, that number will be applied to every Do Not Call list assigned to those skills.
Phone Script Example Using DNCADDVIAGROUP
In this script example, DNCLOOKUP checks a number to see if it is in a do not call list. If the number is not in a list, then a MENU action offers two options. The contact can click 1 to request an agent, or 2 to be added to a do not call group. When a phone number is added to a group, it is also added to all of the do not call lists assigned to the skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge that are assigned to the group.
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