The teams view in Supervisor displays agent states organized by team. You can see how many agents are in each state, per team, at a glance. You can drill down to see which agents on the team are in each state and even drill down on the agents.
- Name
- The name of the team.
- # of Agents
- The total number of agents on the team who are currently logged in.
- Working
- The number of agents on the team who are currently in a working stateThe availability status of an agent..
- Unavailable
- The number of agents on the team who are currently logged in and in an unavailable state.
- Available
- The number of agents on the team who are currently logged in and in an available state.
Team Drill-down
Clicking a team drills down to display agents assigned to the team who are currently logged in. The table contains the same columns and behaviors as the Agents Table, including agent drill-down capabilities.
