Activate/Deactivate a Do Not Call Group

Required security profile permissions: Do Not Call List Edit

When you deactivate a do not call (DNC) group, you must first remove all skills assigned in the Scrubbed and Contributing tabs. Once a DNC group is inactive, you no longer have the ability to add skills in these two tabs. The group no longer appears in other interface and the system automatically cleans up records from the active database that expired more than seven days ago; however, they remain in the data warehouse for historical reporting.

When you activate a previously deactivated do not call group, you can resume using it, but you must add skills to Scrubbed and Contributing.

Activate a DNC Group

1. Click Personal Connection → Lists → DNC.

2. Locate the DNC group you want to activate. Click the group to open it.

3. Click the Details tab.

4. Click Activate.

5. Add the skills you want to contribute to, or scrub against, the DNC list.

Deativate a Calling List

1. Click Personal Connection → Lists → DNC.

2. Locate the DNC group you want to deactivate. Click the group to open it.

3. Remove any skills assigned to the group.
   1. Click the Scrubbed tab.
   2. Under Skills Assigned to This DNC Group, click Remove All.
   3. Click Save.
   4. Click the Contributing tab.
   5. Under Skills Contributing to This DNC Group, click Remove All.
   6. Click Save.

4. Click the Details tab.

5. Click Deactivate.
6. Click Yes in the confirmation window.