Required security profile permissions: Do Not Call List View
In the ContributingSkills listed under the Contributing tab of a DNC group help to generate the DNC list of that group. When the dialer places a call for that skill and the contact requests to be added to the DNC list, the record is added to that DNC group. Any skills in the Scrubbed tab of that DNC group cannot place calls to that record. tab, you specify which skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge contribute to the do not call (DNC) list in this group.
Skills added on this tab do not necessarily adhere to the group DNC list. To require a skill to check with this group DNC list before dialing, you must add it using the ScrubbedSkills listed under the Scrubbed tab of a DNC group honor the DNC list of that group. Before PC places a call for that skill, it checks that DNC group for conflicts and does not dial records that are on that list. tab.
- Select the Skills to Be Contributing to the DNC
- A table of all possible skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge you can select to contribute to the DNC list. To add skill to the list, see Add Skills to a Do Not Call Group.
- Skills Contributing to This DNC Group
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A list of the skills that can contribute additional entries to this group's DNC list.
