Create Single Point of Contact Page

Required security profile permissions: Points of Contact Create

The point of contact (POC) page (or wizard) displays different fields depending on the channel for which you're creating the POC (for example, chat or phone). The following topics describe the wizard and its fields for each POC type:

• Create Point of Contact Page for Inbound Phone
• Create Point of Contact Page for Chat
• Create Point of Contact Page for Email
• Create Point of Contact Page for Work Items