Agent List Data Download Report

Required security profile permissions: Data Download View

The Agent List data download report (350011) displays information about all agents in your environment, including the agent ID, name, email address, and last modification and login dates. It is similar to List of Agents Data Download Report but contains the date and time of the last modification and the status of the user profile.

Select Report Option

See Data Download for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_No
The unique, system-generated ID of the agent.
Team_No
The unique, system-generated ID of the team to which the agent belongs.
First_Name
The first name of the agent.
Last_Name
The last name of the agent.
Email
The email address of the agent.
Mod_DateTime

The date and time the profile was last modified. It follows the format MM/DD/YYYY HH:MM, military time.

Last_Login

The date and time the agent last logged in to the system. It follows the format MM/DD/YYYY HH:MM, military time.

Status
Whether the agent is currently active (CURR) or inactive (DISC).