Required security profile permissions: Data Download View
The Agent Timecard (Expanded) data download report (23) displays information about agents' login sessions, including the agent name, login date/time, logout date/time, the session duration, and the week of the year during which the session occurred. It is similar to the Agent Timecard Data Download Report, but it also contains the agent name, team ID, and week number.
Select Report Option
See Data Download for details about all options available in the Select Report Option section when you run a data download report.
Columns
- Agent_Name
-
- Sequence_No
- The unique, system-generated ID of the agent login session.
- Agent_No
-
- Team_No
- The unique, system-generated ID of the team
- Login_Date
- The date and time the agent logged in to the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, military time.
- Logoff_Date
- The date and time the agent logged out of the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, military time.
- Session_Duration
-
The duration of the login session in seconds. For example, a duration of 3600 means the agent was logged in for one hour. The system determines the session duration by adding the agent's total time spent on inbound and outbound contacts, in an unavailable stateThe availability status of an agent., and in an available state.
- Week
-
The number of the week in the year that the events in the row occurred, numbered 1-52. For example, the first week in January is week 1.
