Required security profile permissions: Skills View
You may need to temporarily suppress calls to certain contacts for reasons other than a do-not-call request. You can set up a call suppressionTemporarily skips a contact when using the outbound dialer. script to search the record for certain criteria before determining whether to dial or suppress the call.
Script Selection
- Script
- Specifies a pre-existing script that you want to use for call suppressionTemporarily skips a contact when using the outbound dialer. on this skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge. It includes call suppression scripts generated in Studio and in the platform for another skill.
- Create a New Script
- Opens a short form that enables you to automatically create a new call suppression script.
Create New Script
- Script Name
- The unique, descriptive name of the new call suppressionTemporarily skips a contact when using the outbound dialer. script.
- Field Name
- The title of the column from the calling list that you want to use for call suppression. For example, if you uploaded a calling list with the column PhoneNumber, you can type PhoneNumber in Field Name to provide the ability to suppress calls to specific phone numbers. You could also map it to the name of the column mapped to the Zip field and suppress calls to people in a certain zip code.
