View a Topic Workspace

Required security profile permissions: inContact Interaction Analytics Pro View

The analysis of your call center data occurs when you view a topicA set of voice, email, or chat transcriptions from your contact center that spans a specific period of time and matches your specified filter criteria. workspaceThe named view of one or more analysis widgets.. You can filter the data displayed in the workspace using the filter pane or by drilling down into certain widgetsA graphical chart with data that meets specified filter criteria to help contact center supervisors and managers understand trends in the contact center..

1. Click Home. Locate the topic you want to view in the table. You can sort by any column by clicking its title. Click the topic name.

   The topic opens in a new tab along the top of the application and the topic's first dashboard loads.

2. When the topic tab opens, use the navigation pane on the left under Topic Analysis to select the dashboard you want to view.
3. Filter the topic data to view more specific data.
4. Drill down into the widgets to view more specific data and to apply filters based on the reports you see.
5. When you have finished viewing a topic, close it.