Inbound Email Workspace
- Inbox
- Sorts your email messages into three folders: Outbound, Working, and Parked. The Outbound folder contains email messages you have sent; the Working folder, email messages you are currently handling; and the Parked folder, email messages you have set aside to handle later. If your administrator has not enabled parking for any of your email , you will not be able to place email messages in the Parked folder.
- You can sort your inbox by selecting a sorting method from the drop-down and search your inbox by typing keywords or phrases in the Search box.
- >>
- Opens the quick reply pane where you can select a pre-written quick response to inject into the email message.
- Reply
- Opens the outbound email text editor to allow you to write a response to the sender of the email message.
- Reply All
- Opens the outbound email text editor to allow you to write a response to the sender of the email message and everyone else who received the last email message.
- Forward
- Opens the email text editor to allow you to forward the email message to other people.
- Park Email
- Moves the email message to the Parked folder in your inbox so you can handle the email message at a later time. This feature must be enabled in your email skill by your administrator, so it may not be available.
- Transfer
- Opens the address book so you can transfer the email message to another agent, team, or skill.
- Requeue
- Returns the email message to the skill queue so another agent can handle it.
- Launch
- Contains the New Commitment button and custom links configured by your administrator, if any.
- End Email
- Deletes the email message from the system. You must confirm the decision to delete the email message.
Related Tasks
