ONHOLD

Performs specific tasks while a call is on hold, for example, playing music or a voice message.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item

Properties

None

Branches

Default

The default branch is the only branch that is available to be selected by dragging a connector from ONHOLD to another action.

Tips and Tricks

• ONHOLD is an event.
• Without an ONHOLD event, the caller would hear silence if they are placed on hold (and will most likely hang up).
• The most common use for ONHOLD is to play music.
• Other actions most commonly connected to ONHOLD include PLAY, PLAYLOG, and MENU.

Phone Script Example Using ONHOLD

In this script, you'll notice that ONHOLD is not connected to the main script, making it a standalone event. In this script, if a call is placed on hold, music will play until the call is taken off hold.

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