Required security profile permissions: Chat Profiles View
Agents can participate in chat sessions as a medium of communication (also known as a channel) in your contact center. Chat profiles allow you to customize the appearance of the customer chat interface used by one or more points of contact.
This topic explains the chat profiles table. From this page, you can create new chat profiles or open existing ones to view information about them, modify them, or deactivate or activate them.
- Profile Name
- The unique, descriptive name given to your chat profile.
- Status
- Whether the chat profile is currently Active or Inactive. For instructions on changing the Status, see Activate/Deactivate a Chat Profile.
