Required security profile permissions: Dispositions View
DispositionsResult that the agent or system assigns to the contact when the interaction ends. or call outcomes are statuses the agent or system assigns to an interaction when it ends. They can cause other actions, such as the scheduling of a callbackHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue. or adding the contact to the do not call list.
This topic explains the fields and controls that appear on the dispositions list.
Page Controls
- Create New
- Allows you to create a new disposition.
- Search
- Allows you to narrow the list of displayed dispositions by filtering on one or more keywords.
- Show
- Allows you to narrow the list of displayed dispositions by selecting Active, Inactive, or All from a drop-down list.
Information Fields
- ID
- Displays the system-generated identifier for the disposition.
- Name
- Displays the user-defined name for the point of contact.
- Status
- Indicates whether the point of contact is Active or Inactive.
