Category setsThe structure of the transcript data your topic gleans, organized to aid in using the data for a specific purpose. Out-of-the-box category sets include Intent to Buy and Risk Aversion. provide the foundation for analysis in Interaction Analytics Pro. You can automatically categorize topics with the out-of-the-box category templates. These templates cover a number of interests, such as intent to buy, intent to churn, and sentiment. They analyze, tag, and sort your data into actionable, relevant categories. If you use them, they appear in the Top Categories Widget in your workspaces.
