- Date
- Select the date the commitment should occur.
- First Name
- The contact's first name.
- Last Name
- The contact's last name.
- Notes
- Information about the case, contact, or the commitment.
- Phone Number
- The contact's phone number the system should dial for the call back.
- Save
- Save the commitment.
- Schedule for
- Schedule the commitment for yourself or for any available agent (at the commitment date and time) in a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.
- Skill
- The skill the commitment call back should be assigned to.
- Time
- Select the time the commitment should occur.
- Time Zone
- Select the time zone the commitment should occur in.
