You can customize how Agent for Salesforce works and behaves by performing one or more of these optional tasks:
- Set up Omni-channel options
- Configure Screen Pops
- Create Custom Buttons
- Customize the Interface with Studio Actions
- Create/Edit a V1 Chat Profile
- Enable Localization
- Enable Service Cloud User
- Set Your Locale
- Enable Personal Connection
- Map NICE inContact Data to Activity Records and Custom Objects
- Create Quick Replies
