Calling List Details Tab

Required security profile permissions: Calling List View

When you click a calling list from the calling list table, the calling list details page opens to display details and actions for the calling list.

Fields

Status: The current status of the calling list. It is either Active or Inactive.
Name: The unique name of the calling list. The creator provides the calling list name during upload.
Date Uploaded: The date someone uploaded the calling list.
List Expiration Date: The date on which the list will be removed from the system. This does not reflect the expiration of the records in the list.
Processed Records: The total number of records, valid and invalid, in the calling list.
Valid Records: The total number of valid records in the calling list.
Invalid Records: The total number of invalid records in the calling list.
Date of last activity: The date of the last update someone made to the calling list.

Skill No: The unique ID of the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge that uses the calling list.
Skill Name: The unique name of the skill that uses the calling list.
Finalized Count: The total number of finalized records associated with the skill.
Fresh Count: The total number of fresh records associated with the skill.
Retries Count: The total number of non-fresh records associated with the skill.
Total Records Loaded: The total number of records associated with the skill.

Download: Initiates a download of the calling list to your hard drive.
Activate: Activates an inactive calling list. This button is only available for a calling list that has been deactivated.
Delete: Deletes the calling list. You must deactivate a calling list before you delete it.
Deactivate: Deactivates an active calling list. This button is only available for a calling list that is active.
Refresh: Reloads the page to display updated information.