Skype for Business Connector collects contact and presence information from your Skype for Business directory and displays that information through the Dynamic Address Book functionality available in MAX, Agent for Salesforce, Agent for Oracle Service Cloud, or partner-provided integrations. It also allows you to sync the NICE inContact user stateThe availability status of an agent. with your Skype for Business presence to better manage both channelsA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. of communication in your contact center.
Related Tasks
- Install and Configure Skype for Business Connector
- Start or Stop Skype for Business Connector
- Edit the Configuration Settings
- Configure/Edit Notification Settings
- Configure Logging
- Create a User List
- Delete a User List
- Create or Edit a Skype for Business Connector Address Book
- Delete a Skype for Business Connector Address Book
