The Phone Control Panel in NICE inContact Agent for Oracle Service Cloud provides the major features agents use on a day-to-day basis. With the Phone Control Panel, agents can perform any function a tethered phone can. NICE inContact Agent for Oracle Service Cloud can handle multiple phone calls, (inbound, outbound, or Personal Connection,) voicemail, or work itemsCustomizable method of delivering contacts to an agent via Studio scripts.. Work items behave identically to inbound phone calls.
