Teams Overview

A team is a bucket for organizing your users. Each user must be assigned to a single team. Teams serve the dual purpose of creating structure in your call center and of categorizing users for reporting purposes. You can assign certain things at the team level, such as unavailable states, or unavailable codes, that agents on the team can use in Agent; features that are billed per-seat; and default contact settings like the maximum number of simultaneous chats.

Related Tasks

• Create/Edit a Team
• Activate/Deactivate a Team
• Add/Remove Users to/from a Team
• Add/Remove Unavailable Codes to/from a Team
• Enable/Disable Features for a Team

Related References

• Teams Table
• Create Team Name and Information Page
• Create Team Enabled Features Page
• Create Team Unavailable Codes Page
• Create Team Contact Settings Page
• Team Details Tab
• Team Users Tab
• Team Enabled Features Tab
• Team Unavailable Codes Tab
• Team Contact Settings Tab
• Team Notes Tab
• Team Audit History Tab