Proactive agentless SMS is the outbound messaging channel in Personal Connection (PC), used to send one-way SMS messages to contacts in a calling list. You can set this up as a stand-alone agentlessContacts made without a live agent for tasks such as one-way delivery of information or messages.. skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge or as part of a contact strategy on an agent skill. As with voice calls, PC manages SMS do not call lists. For instance, if a contact responds to a message with "STOP", the system adds the contact to the default business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx do not call list unless you have your account manager select a specific DNC group in the SMS registration.
When using proactive SMS with agent skills, you can define SMS as a destination within your defined cadence for the skill. This does not include the ability to handle responses to the SMS message unless you purchase the Agent SMS solution and map the responses to be routed to an inbound agent.
When using proactive SMS with an agentless skill, you define a template message and merge each record with the template message, optionally using variables such as {FirstName} and {LastName}, so each contact on the list receives a custom message. Once the skill is started, the merged message is delivered at the appropriate pace for the transport code (see the following paragraph) until each recipient receives the message.
To create an SMS campaignA grouping of skills used to run reports., you must first contact your account manager to set up a short or long transport code for you, and SMS registrations for the code. A long code is a dedicated 10-digit telephone number that can carry limited traffic. In some cases, they carry a maximum of five messages per second. They cost less to provision than short codes and take significantly less time at five–seven days. A short code is a five-digit premium dedicated number service that large-scale mobile messaging campaigns or brands often use. Short codes can take 12 or more weeks to provision.
Related Tasks
- Set Up Agentless Proactive SMS
- Create/Edit an SMS Message Template
- Activate/Deactivate Message Templates
- Edit Relative Priorities of Proactive Agentless SMS or Email Skills
- Create/Edit a Proactive Skill Schedule
- Disable a Proactive Skill Schedule
- Remove Days from a Proactive Skill Schedule
- Create Multi-number Proactive Dialing Records
- Set the Dialing Order for Multiple Phone Numbers
- Add/Remove Allowed Time Zones for a Proactive Dialing Skill
- Create a Custom Time Zone
- Set the Allowable Time Range for Proactive Dialing or SMS Messaging
Related References
- Create Personal Connection Skill Page
- Message Templates Table
- Create Message Template Page
- SMS Registrations Table
- SMS Registration Details Tab
- Skill Channel Settings Table
- Business Unit Details Tab
- Skill Parameters Tab
- Skill Parameters: General Settings Page
- Skill Parameters: Cadence Settings Page
- Skill Parameters: Delivery Preferences Page
- Skill Parameters: CPA Management Page
- Skill Parameters: Retry Settings Page
- Skill Parameters: Filter Page
- Skill Parameters: List Management Page
- Skill Parameters: Schedule Page
- Skill Parameters: Time Zone Bounding Page
- Skill Parameters: XS Settings Page
